Serving Special Needs & Elderly Customers
At alinma, we believe that “Community Service is Our Responsibility” is more than just a statement—it is a fundamental value that defines our commitment to serving all customers with excellence and integrity. We are dedicated to delivering high-quality services, ensuring that every customer’s needs are met with efficiency and care.
Supporting individuals with disabilities, special needs, and the elderly is a key priority for us. We are committed to providing an accessible and inclusive banking experience, ensuring that all customers can manage their financial transactions smoothly and without obstacles.
To uphold this commitment, we have implemented a range of measures aimed at enhancing accessibility and ensuring a seamless service experience. These include:
- Reserved Parking & Assistance: We have designated parking spaces near branch entrances for individuals with disabilities and special needs. Our security personnel are also trained to offer support and assistance, including valet parking upon request.
- Accessible Customer Service Areas: Our in-branch service areas are thoughtfully designed and equipped to meet the needs of elderly customers and individuals with disabilities, ensuring a seamless and comfortable experience.
- Priority Service: Customers with disabilities, special needs, and the elderly receive priority service at all branches, allowing them to complete their transactions quickly and with ease.
- Trained Frontline Staff: Our frontline employees are equipped to provide dedicated support for customers with disabilities and special needs. This includes reading and explaining documents, terms and conditions, and contract clauses to ensure clear understanding. They are also trained to anticipate customer needs and take the necessary time to provide thorough assistance.
- Braille Materials: We offer brochures in Braille to ensure accessible communication for visually impaired customers.
- Accessible Branch Facilities: Our branches are designed with accessibility in mind, featuring ramps for wheelchair users and individuals with mobility challenges, as well as elevators for seamless access to upper floors.
- Braille-Enabled ATMs: Our ATMs are equipped with Braille keypads, allowing visually impaired customers to conduct transactions independently and with ease.
- Embossed Bank Cards: Customers can request embossed bank cards with raised letters and numbers, available within three working days, for improved accessibility.
- Accessible Self-Service Machines: Our branch ATMs and self-service machines are specially designed to accommodate visually impaired customers, ensuring ease of use and independence.
- On-Site Assistance: We provide in-person service visits by alinma staff for customers with disabilities and special needs, in accordance with government and bank policies and procedures.